If the title of this post caught your eye, you’re probably already familiar with Technology Business Management (TBM). TBM is a “framework for driving value and innovation in IT” or more commonly understood by some as “those cost pools and towers things our budget and capital planning teams are trying to get us to use.” Certainly, some of our business-focused IT stakeholders find value in TBM, but what can it do for the rest of your organization?
Here’s five areas where common questions are directly addressed by TBM:
1 | Improve Service Management
What services do you have or who owns them?
How about how much they cost?
Who are our providers and are they meeting their delivery metrics?
You can apply the services layer of the TBM framework to build and track a cohesive IT ecosystem of services and products that align with your strategic goals and business objectives.
2 | Create Transparency in Acquisition
What is the value intended with that contract?
How does it fit in our portfolio?
Are we getting what we asked for?
Consider using the financial view of TBM to breakup large “black hole” invoices and drive results on the deliverables and outcomes desired.
3 | Enhance Your Customers’ Experience
How satisfied are your customers with what you do?
How do you determine and track customer satisfaction?
TBM alignment can help drive prioritization of service improvement efforts, acquisition activities, and transition goals. Consider pairing customer input and service demand metrics as a baseline to plan for overall enhancement of the customer experience.
4 | Implement Your IT Strategy
How will you implement your IT strategy?
Are you investing in the right initiatives?
Can you measure progress?
Leverage TBM as a framework to identify gaps in implementation planning and transparency, governance, and service improvement activities that support your strategic goals and business objectives.
5 | Plan Infrastructure Modernization
What are the real drivers for your IT modernization efforts?
How do you measure successful modernization?
TBM can help to clarify your IT ecosystem from strategy to infrastructure to dollars, giving valuable visibility to leaders across the organization to show gaps, needs, and ultimately how modernization can truly make a positive impact on the business.
Want to learn more? Discover what else Northramp can do to support your IT Strategy and Management needs here.